Suzanne Heng

Head of Customer Fulfilment, SICK Sensor Intelligence

Suzanne is a successful leader with 15 years of experience in supply chain, majoring in warehousing, logistics, distribution, procurement, and operations, with a track record of success across these areas. She is a strategic thinker and team builder, with a passion for operational excellence. She loves fostering a culture of high performance and has built several results-driven teams by leading through empowerment and empathy. Her agile approach allows her to pivot between strategy and operations with ease. She takes pride in delivering outstanding customer service, supported by strong problem-solving, negotiation, and IT skills. Suzanne is passionate on the application of artificial intelligence to drive greater efficiency and accuracy across the supply chain. From demand forecasting and inventory optimization to real time decision making and automation, she sees AI as a powerful tool for eliminating waste, improving accuracy, and accelerating responsiveness in operations. Her focus has always been on identifying and resolving issues to drive continuous improvement and innovation.